Privacy Policy

To understand which of our practices apply to you, please identify your category:

• Customer: An organization or person who has contracted with Arc for Services (Arc Applied, Arc LIP, or Arc Strata)
• End-User: A person with an account on an Arc Service managed by a Customer (e.g., a learner in Arc LIP)
• Visitor: A person visiting our website or who has expressed interest by contacting us
• Job Candidate: An applicant for employment with Arc
• Contractor/Partner: A vendor or service provider engaged by Arc

If you are an End-User: You are using Arc Services through a Customer (your employer, school, or organization). Your Customer controls how your information is collected and used. Arc acts as a data processor on behalf of your Customer. If you have questions about your information or want to exercise your rights, please contact your Customer directly, as they manage your account and privacy requests.

Your Customer is responsible for ensuring they have appropriate consent from you to use Arc Services.

Information You Provide Directly

Contact Information: When you contact us through our website, email, or other forms, we collect information such as your name, email address, company name, title, phone number, and any message content you provide.

Service Information: If you engage with Arc Applied, Arc Learning Intelligence Platform, or Arc Strata, we collect information related to your use of these services, including your organization's learning data, performance data, and implementation details.

Communications: We collect information when you email us, respond to surveys, or participate in webinars or events.

Information Collected Automatically

Website Analytics: We use Google Analytics to understand how visitors interact with our Site. In regions where the law requires it, we ask for your consent first; elsewhere it is on by default and you can turn it off in our cookie preferences (see our Cookie Policy). This includes pages visited, time spent, referral sources, and general location data (city, country level). We do not send contact-form details or other directly identifying information to Google Analytics.

Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience.

Device Information: We may collect information about your device, browser type, operating system, and IP address.

Payment Information

When Customers make online purchases through Arc's website, payment is processed by third-party payment providers. We do not store payment card data. Payments are processed by:

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Send you information about Arc products and services
• Deliver and improve our services
• Conduct analytics and understand how you use our Site
• Comply with legal obligations
• Prevent fraud and maintain security
• Personalize your experience
• Send occasional newsletters or updates (with your consent)

We process information for specific purposes: to respond to your requests, deliver our Services, improve our Site, send communications you've opted into, and protect against fraud or security issues. We only process information that's necessary for these purposes and retain it only as long as needed.

We do not sell your personal information. We may share information in these limited circumstances:

Service Providers: We share information with third-party service providers who assist us (hosting providers, analytics platforms, email services). These providers are contractually bound to protect your data.

Google Analytics: After you consent to analytics, Google LLC may receive online identifiers, device and browser information, IP address, page URLs, referral information, and website interaction data to provide Google Analytics 4. To learn more, see how Google uses information from sites that use its services.

Legal Compliance: We may disclose information if required by law, regulation, or legal process.

Business Transfers: If Arc is acquired or merged, your information may be transferred as part of that transaction.

Your Consent: We may share information with your explicit consent.

We retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Website Visitors: User-level and event-level Google Analytics data is retained for up to 14 months. Google Analytics cookies may remain on your device for up to 2 years unless you delete them or withdraw consent. Contact information is retained for as long as necessary to respond to your inquiry, typically 2 years.

Customers: Data related to Arc Applied, Arc LIP, or Arc Strata engagements is retained per our service agreements and as required by law (typically up to 7 years for financial/tax records).

End-Users: Your Customer controls retention of End-User data. Please contact your Customer for information about their retention practices.

Communications: Email communications are retained for business record purposes unless you request deletion.

Once retention periods expire, we will delete or anonymize your information. If deletion is not possible (e.g., backup archives), we will securely isolate it from further processing.

Depending on your location, you may have the following rights:

GDPR (European Residents)

• Right to access your personal data
• Right to rectification (correction)
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with your data protection authority

CCPA (California Residents)

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

To exercise any of these rights, contact us at support@arcslearning.com.

We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). We do not sell personal information. You have rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of any future sales or sharing (should our practices change)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at support@arcslearning.com.

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date and, if appropriate, by sending you a notification. Your continued use of our Site or services following changes constitutes your acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy, your information, or our privacy practices, please contact us:

Arc Strata Systems, Inc.
Email: support@arcslearning.com

We will respond to your inquiry within 30 days.